Our Customer Promise

Friendly and flexible service, excellent food, and superb facilities in an ideal location.

Your Booking Experience

Our sales team will deal with your booking in a friendly and efficient manner.
Your enquiry will be dealt with within 24 hours.
Terms and conditions will act as confirmation of your requirements in an easily understood format.
A confirmation of your booking will be sent out by email detailing all room rates and catering costs.

Your Arrival Experience

You will be greeted by a member of our reception team upon arrival to welcome you to 76 Portland Place and direct you to your selected room.
A Venue Coordinator will be available on the day to assist with the smooth running of your event and accommodate any last minute changes.
You will be informed of all fire and health and safety regulations prior to the start of your event.

Presentation of Facilities

The room will be ready at the required time agreed prior to the event and in the format requested.
Any audio visual equipment supplied by 76 Portland Place will be fully tested.
Your room will be checked to ensure it is clean and at a suitable temperature.

Food & Beverage Service

Your food and beverages will be served within the time specified by the organiser and agreed prior to the event.
All meals and refreshments will be to your expectations and those of your delegates.
All Food and Beverage staff will be trained to the standard of 76 Portland Place to meet your expectations.

After Sales Service

All invoices will be sent within 10 working days after your event.
All queries will be responded to promptly.

Mission Statement:
To be the Number One Venue to Meet, Train, and Entertain in the heart of London